Legal

Refund & Cancellation

Our policy on cancellations and refunds for IQ Dev services and subscriptions.

Last updated: 19 July 2026

This Refund & Cancellation Policy applies to services, subscriptions and products provided by IQ Dev Software Solutions ("IQ Dev", "we", "us" or "our"). It should be read together with our Terms & Conditions and any signed agreement, which take precedence where there is a conflict.

1. Custom software & project work

Custom development, integration and migration projects are delivered against an agreed scope and milestones. Because work begins immediately and is performed specifically for you:

  • Advance payments and milestone payments cover work already performed and are generally non-refundable once the corresponding work has commenced or been delivered.
  • If you cancel a project mid-way, you remain responsible for fees for work completed and any non-recoverable costs incurred up to the cancellation date.
  • Any refund of amounts paid for work not yet started is considered on a case-by-case basis.

2. Subscriptions (School ERP & hosted services)

  • Subscription fees are billed for the agreed term (for example monthly or annually) and grant access for that period.
  • You may cancel renewal at any time before the next billing date; cancellation stops future charges but does not retroactively refund the current term.
  • Fees already paid for the current subscription term are generally non-refundable, except where required by law.

3. Setup, onboarding & one-time fees

One-time setup, onboarding, data-migration and training fees cover services performed at the start of an engagement and are non-refundable once those services have been delivered.

4. How to request a cancellation or refund

To request a cancellation or a refund, contact us at contact@iqdev.in with your account or invoice details and the reason for the request. We may ask for additional information to process your request.

5. Processing of approved refunds

Where a refund is approved, it will be processed to the original payment method within a reasonable period, typically within 7–14 business days, subject to your bank or payment provider's timelines. Applicable transaction or gateway charges may be deducted.

6. Exceptions

Nothing in this policy limits any rights you may have under applicable consumer-protection law. Specific engagements may have different terms, which will be set out in the applicable proposal or agreement and will prevail over this policy.

7. Contact us